Inline Editing of the Customer's Point of View

You can adjust how your organization, and your competitors, rate against each criterion using inline editing - as shown below.

In the example shown below, the scoring indicates the following:

• Your organization, My Company Corp, exceeds the customer's expectation of having over 100 customers.
• The competitor Victor Tech does not meet the customer's expectation of having over 100 customers.
• The competitor RK Strategies meets the customer's expectation of having over 100 customers.

Remember, this measurement is from your customer's point of view. You are recording whether they think a solution is better, the same or worse than the criterion they have provided.