Inline Editing of the Customer's Point of View

You can adjust how your organization, and your competitors, rate against each criterion using inline editing - as shown below.

In the example shown below, the scoring indicates the following:

• The user's organization (Marmoset Technologies) exceed the customer's expectation regarding the size of their existing customer base.
• The competitor Capuchin Solutions meet the customer's expectation in terms of their existing customer base.
• The competitor Cebidae Corp. do not meet the customer's expectation in terms of their existing customer base.

Remember, this measurement is from your customer's point of view. You are recording whether they think a solution is better, the same or worse than the criterion they have provided.