Editing an Objective
To edit an objective's details:
Items marked with an asterisk are mandatory.
Item | Description |
---|---|
Objective Name* | The name of the objective. |
Type |
Select an Objective Type. A number of these are set up in your org. Objective Types are business areas in which a typical account plan needs to have objectives, such as Marketing and Research. Note: Account Manager has a set of default objective types, but your admin can customize this list if necessary. Tip: If you are adding a Relationship objective, be specific and name the key player with whom the team wants to build a relationship. |
Account* |
The associated account in the account plan. The Advanced Search option allows you to view details of all the accounts in the account plan and select the appropriate account. |
Division |
A division of the This field is optional and active once you have selected an account. |
Metric | How to measure whether the objective has been achieved. |
Relevance to Customer |
Information about the relevance of the objective. Tip: For a Relationship objective, state the value to the key player of having a relationship with the account team. |
Strategy | Details of the strategy |
Status |
The current status of the objective. An objective is 'open' if its status is Not Started, In Progress, or Deferred. An objective is 'closed' if its status is Achieved or Canceled. |
Owner |
The owner of the objective When the owner is set, an update is posted to the plan's Chatter feed. Or if the owner has no access to the plan's Chatter feed, it is sent to their personal Chatter feed instead. |
Priority | A priority level for the objective. You can filter the objectives list by priority. |
Due Date | The date by which the objective should be achieved. |